Returns & Refunds Policy – Regenerate Chemicals
At Regenerate Chemicals, we supply research-grade compounds for in vitro and laboratory research use only. Due to the sensitive nature of our materials, including strict temperature and handling requirements, we cannot accept returns or provide refunds once an order has been processed and shipped.
Why Returns Are Not Accepted
- Our products require controlled storage conditions, including cryogenic or ultra-low temperatures, to maintain stability and safety.
- Improper handling or shipping by the customer can compromise compound integrity, making it unsafe for research use.
- All products are intended for qualified laboratory use and are not intended for human or veterinary consumption.
Order Accuracy & Quality Assurance
We are committed to supplying materials accurately and reliably:
- Each order is carefully verified before shipment.
- Batch-level documentation and Certificates of Analysis (COA) are provided where applicable.
- Please review your order carefully before submission.
Shipping & Handling Responsibility
- All customers are responsible for accepting delivery under proper conditions.
- If materials are received in damaged or compromised condition, please contact us immediately for documentation purposes.
Customer Support
While we cannot accept returns or issue refunds, we are committed to providing:
- Guidance on handling and storage of compounds.
- Assistance with documentation or COA requests.
Contact Us: info@regeneratechemicals.com